Delivery & Returns

How do we deliver your items?

Standard 3-5 day service - Free

For the free service we will use the most economical service. A signature may be required on delivery of your goods.

Next Working Day (UK Mainland Only) - £3.99

If you would like next working day delivery (Mon-Fri), your order must be received before 2pm. A signature will be required on delivery of your goods.

NB Saturday Delivery is available please contact us for prices.

You will receive an email from us when your order has been dispatched

If you have chosen free delivery then please allow 5 working days for your order to arrive. If you order has not arrived within 5 working days then please email us quoting your order number.

If you have chosen next working day delivery then please wait until after 5pm before reporting a non delivery. The carriers have up until 5pm to deliver.

If you have any delivery questions that are not answered above then please email us anytime or call us on 01294 204004 during normal office hours.

If any of our products fall below the high standards you expect please return them within 7 days and we will happily refund or exchange the item. Please have your invoice or order number to do this.

If you change your mind within 7 days, we are happy to refund or exchange the product provided it is returned, as sold, with all the original packaging, tags, labels and accessories. Please have your invoice or order number to do this.

If your product develops a fault:

First Contact Us either by Phone/E-Mail.

How do I return a product?

1. Go To Our Customer Help Desk located http://support.xs-stock.com
2. Submit a new customer ticket
3. Please include as much information regarding the request as possible and as directed.
4. Click Submit. Our customer services team will pick this up and reply within 24 hours of you submitting this (Excludes Weekends and Holidays)
5. You will be directed to the best returns option for you at this point and we will make it as stress free as possible.

Please note the following:

• For Clothing returns, please return the products using 2nd class post. If, for any reason, this is not available, please call Customer Services on 01294 204004, who will arrange for the product to be collected by our couriers. Please Note there may be a cost associated with this option.

Your statutory rights are not affected.

For full Terms & Conditions please Click Here